Availability is a major priority for the Volkswagen Group’s reporting system. That’s why the Information Office has taken one step further to ensuring personal availability. From August 1, potentially severe rule violations can be reported via a 24/7 telephone hotline, in addition to the existing reporting channels.
Project Manager Astrid Andayani, responsible for systems and processes on the reporting team, explains, “We want to give our colleagues, but also our business partners and customers worldwide, a telephone reporting channel where they can report specific indications of severe rule violations around the clock, 365 days a year.” When you dial the international telephone number, you are connected to a specially trained assistant. The assistant can even dial in an interpreter if needed.