Many of these routine tasks have now been taken over by her new virtual colleague: He sends the query, reminds belated locations and reconciles the data, for example, with submitted information from the previous month to identify any obvious mistakes. Robots can do such tasks much faster than humans. Anna-Katharina Lehrach still attends to the challenging part of work that requires human thought: “Let’s say that a location considerably deviates from its cost objectives. I will then delve deeper into this matter and look for the reasons together with colleagues.”
That is precisely the point of this project: Relieving people of routine activities and giving them more time to do challenging tasks. Michael Bäurich, Anna-Katharina Lehrach’s supervisor, also emphasizes this aspect. He explains: “In the future, we want to increasingly focus on analyzing data and deriving optimization approaches. The machine can also identify blank boxes – we don’t have to use highly qualified colleagues for this.